Help Center

Find guides, FAQs, or contact our support team

Quick Start Guide

1

Sign Up & Log In

Click "Create Now" in the top-right corner of the home page, enter your email or phone number to receive a verification code, then complete registration and log in.

💡 Tip:We recommend using a common email address to ensure you receive important notifications.
2

Complete Your Profile

Set your nickname and avatar, and complete your family's basic information (family name, family motto, contact details, etc.) in Personal Settings.

💡 Tip:Complete your profile for a more personalized experience.
3

Upload family photos

Go to the Cloud Storage page, click "Upload File" or drag photos directly onto the page; the system will automatically organize them.

💡 Tip:For your first upload, organize your photos into folders beforehand for more efficient batch uploads.
4

Create Family Tree

Go to the Family Tree page, click "Create Family," and start adding family members generation by generation from the founder, filling in their personal details.

💡 Tip:Invite elders to help complete the family tree—they know your family history best.
5

Invite Family Members

Go to Personal Center > Family Management, then click "Invite Member" to invite family via SMS, email, or link.

💡 Tip:Family plans offer better value than individual purchases. Recommended for the whole family.
6

Explore more features

Try features like home security, memorial spaces, and family interaction to build a complete digital home.

💡 Tip:View detailed guides for each feature in the Help Center.

Frequently Asked Questions

Account & Plans

Cloud Storage

Family Tree

Home Security

Worship Space

Family Interaction

Maps & Navigation

Use on mobile

Data Security and Privacy

Billing & Invoicing

Need more help?

Our customer support team is available during business hours (9:00-18:00).

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